Public Address (PA) Announcements

Purpose:  To prepare you for the requirement of delivering a clear and concise passenger service or safety announcement in front of an audience.  

Background:

Most airline employees must make public address, or PA, announcements, many of which are required by the Federal Aviation Administration.  These FAA mandated PAs are very similar among the commercial airlines, but the airlines may modify them somewhat.  Often, the airlines will ask that you read one of these PAs during the interview process and then require you to memorize all, or portions, of these PAs during initial training.  

Task:  

To familiarize you with the delivery of these FAA mandated PAs, your assignment is to memorize the following pre-departure announcement (in blue), which is delivered after most of the passengers have boarded the flight, before the entry door is closed.  Your assessment will be based upon your ability to deliver the PA in a clear manner without prompting.

FAA Mandated Pre-departure Announcements:

Good afternoon ladies and gentlemen. On behalf of Cypress Airways, it is my pleasure to welcome you aboard Flight 100 with service to San Francisco and continuing service to Honolulu, Hawaii.

Federal regulations require that carry-on items be stowed prior to closing the aircraft door. Your items may be placed in an overhead compartment, or completely under the seat in front of you. Use caution when placing items in, or removing them from, the overhead compartment; and let us know if we may assist you.

Please take a moment to review the "Safety Instructions" card in your seat pocket. Passengers seated in rows 14 and 15 on this aircraft are also asked to review the exit row seating requirements. If you are seated in an exit row, you may be required to assist the crew in an evacuation. If you are unable or unwilling to perform the functions described on the card, just ask to be re-seated. Thank-you.

Portable Electronic Device (PED) Departure Reminder

A F/A (or designee) typically reads this advisory five minutes prior to door closure.

Ladies and gentlemen, all cellular telephones and other portable electronic devices, such as CD players and laptop computers, must be turned off and stowed for departure. Thank-you.

ADDITIONAL SAMPLES:

PUBLIC ANNOUNCEMENTS

NOTE: The following P.A.'s serve as guidelines for typical inflight information.  The exact wording will vary airline, but the sections that cover the FARs must usually be followed verbatim as the FAA mandates these sections. Most airlines require that their flight attendants be able to memorize and recite all of the following announcements. 

Welcome Aboard P.A.

Good Morning Ladies and Gentlemen and welcome aboard Cypress Airlines flight 123 bound for San Fransisco.  The Flight Attendants serving you today are John in the back, Maria at mid-cabin, and my name is _____; I'll be serving those of you up front. We ask that you take a moment to ensure that your carry-on luggage is completely stowed beneath the seat in front of you or in one of the overhead bins. Shortly after takeoff, we will be serving complimentary soft drinks, juice and coffee. If you wish to purchase cocktails, they are $5.00 each; beer and wine are $4.00.

FAA regulations require compliance with the following:

1. The use of certain portable electronic equipment including cellular telephones is prohibited . For further safety Cypress Airlines requests that cellular telephones be turned off.

2. All seats at the emergency overwing exit are designated as emergency exit row seats.

If you are seated in these rows, please refer to the safety information card in your seatback pocket, or in the card holder attached to the overwing exit.  If you have a condition that would prevent you from performing the functions listed on the card, or if you feel you may suffer bodily harm as a result of performing the functions, or if you feel you do not meet the selection criteria, OR if you do not wish to perform the functions required, please notify a Flight Attendant in order that we may reseat you. 

Ladies and gentlemen, in order for us to pushback from the gate, please ensure your seatbelt is securely fastened and your seatback and tray table are in their full upright and locked position.

Thank you for choosing Cypress Airlines and welcome aboard!

Emergency Briefing P.A. 

Ladies and gentlemen, if we could have your attention for a moment, we'd like to point out the safety features of our Boeing 737-300. To properly fasten your seat belt, slide the flat metal end into the buckle; to unfasten, lift up on the buckle and it will release. Your seat belt should be worn low and tight across your hips.

There are four exit doors on this aircraft--two in the forward cabin and two in the aft cabin. Each door is equipped with an evacuation slide which can be detached for flotation. If circumstances require you to open a door, immediately pull the red inflation handle located at the base of the door to ensure proper slide inflation. In addition, there are two window exits located over the wings. Each exit is clearly marked with a sign overhead. If needed, a lighting system along the aisle will direct you to all exits. Please take a moment to locate the exit nearest you.

A safety information card may be found in the seatback pocket in front of you, or in the card holder attached to the overwing exit. In the event of a water evacuation, your seat bottom cushion may be used as a flotation device by removing the cushion and placing your arms through the straps on the bottom of the cushion. Please refer to the seat cushion diagrams on the safety information card for detailed illustrations.

Once again, please check to make sure you seat belt is securely fastened. Your seat back and tray table are in the full upright and locked position, and all carry-on luggage is placed completely underneath the seat in front of you, leaving the aisle clear. This flight will be a non-smoking flight and smoking is never allowed in an aircraft lavatory. Federal law also prohibits tampering with, disabling, or destroying any smoke detector in the aircraft lavatory. Federal aviation regulation require customer compliance with the lighted customer information signs, posted placards, and crewmember instructions, regarding seat belts and smoking.

At this time we would like to brief you on the oxygen system. Although we don't anticipate a change in cabin pressure, should it occur, individual oxygen masks will drop from the compartment overhead. Immediately, pull down on the mask until the plastic tubing is fully extended as this activates the flow of oxygen. Place the mask over your nose and mouth and breathe normally. The mask may be secured with the elastic strap. Please be aware that although the bag may not inflate you will be receiving oxygen. For those of you traveling with children, secure yourself first, then assist the child, continue wearing the mask until otherwise notified by a uniformed crewmember. Finally, sit back, relax and enjoy your flight to San Francisco, our flight time is approximately one hour.

Final Descent P.A.

As we make our final descent into_______, please ensure your seat belt is securely fastened, your seat back and tray table are in their full upright and locked position. If you have taken any carry-on luggage out during the flight, please return it underneath the seat in front of you or in the overhead bin. At this time we ask that you discontinue the use of, stow any portable electronic devices in preparation for landing. We will be coming by to pick up all remaining cups, can and glasses. Thank you.

Arrival P.A.

On behalf of this flight crew and Cypress Airlines, we'd like to welcome you to ______________. For your safety, and the safety of those around you, please remain seated with your seat belt fastened, seatback and tray table in their full upright and locked position, and all luggage stowed until the aircraft arrives at the gate and the Captain has turned off the "Fasten Seat Belt" sign. Please use caution in opening the overhead bins, as the items you placed there may have shifted during flight. If you have a connecting flight, please check the T.V. monitor in the gate area for your flight and gate number. We certainly have enjoyed sharing part of our day with you. We know you have a choice when you fly and we thank you for choosing Cypress Airlines. If you are continuing on with us to_________, please remain seated until we get a customer count.

SUPPLEMENTAL P.A.s

During Boarding/Full Flight P.A. (When flight is about 2/3 full)

Ladies and gentlemen, this will be a full flight. We'd love to get you to your destination on time, so please assist us by taking the first available seat. If at all possible place your carry-on items underneath the seat in front of you. Thank you again.

Cleared for Departure P.A.

Ladies and gentlemen, we have been cleared for departure.

Beverage Service Announcement

Ladies and gentlemen, in a few moments we will begin our inflight beverage service. You will fund a complete listing of the beverages Cypress Airlines serves on page_____ in our magazine located in the seat back pocket. Beer and wine may be purchased for $3.00, cocktails for $4.00. We hope you enjoy our service to ___________. Thank you!

Beverage and Snack Service Announcement (Made Prior to Taking Drink Orders)

Ladies and gentlemen, in a few moments we will begin our inflight beverage service. You will find a complete listing of the beverages Cypress Airlines serves on page______ in our magazine located in the seat back pocket. Beer and wine may be purchased for $3.00, cocktails for $4.00. After taking drink orders, we will be offering a complimentary snack followed by our beverage services. We hope you enjoy our service to__________. Thank you!

"Fasten Seat Belt" Sign Turned On P.A.

Ladies and gentlemen the Fasten Seat Belt sign has been turned on Please check at this time to make sure your seat belts are securely listened Thank you!

"Fasten Seat Belt" Sign Turned Off P.A.

Although the Fasten Seat Belt sign has been fumed off please keep your seat belt fastened while seated Thank you!

Fasten Seat Belt Reminder P.A.

Ladies and gentlemen, just a reminder that the "Fasten Seat Belt" sign is still on and we ask that while seated you keep your seat belt securely fastened. Thank you!

Fasten Seat Belt for Landing P.A.

Ladies and gentlemen we have begun our final descent into________. Please ensure that your seat belt is securely fastened for the remainder of our flight. Your Flight Attendants will now be in the process of securing the cabin for landing. If you would please take a moment to look around your seat area for any newspapers or other items you do not plan to take with you today, we would be happy to dispose of them for you.