NEW: The certificate and degree requirements below are for 2010-2011.  The new requirements for 2011-2012 can be

downloaded here: CertificateChecklistsFall-2011.doc

                                                

Goals and Objectives of the Program:                                        Print Version:  CertificateChecklists.doc

The Airline Customer Services Program provides students with the customer service experiences, communication skills, professional image practice, and technical training necessary for pursuing a career as a Reservations Agent, Gate Agent, Ticket Agent, or Customer Services Management.  Students will develop a working knowledge of the airline industry and learn the basic skill requirements necessary to work as a customer services representative for a major airline.

Students have three options: 

        Basic Airline Customer Services Certificate = 15 units

        Advanced Airline Customer Services Certificate = 36 units (includes those courses completed for the Basic Certificate)

        Associate in Science Degree Airline Customer Services = Advanced Certificate + General Education Requirements = 60 units

To earn the certificates, complete the required courses with a minimum grade of "C." At least 50% of all course work must be completed at Cypress College. The Basic Certificate offers students a career ladder from which they may experience incremental success as they progress to an Advanced Certificate and/or to an Associate of Science Degree.  The “basic” designation is intended to make clear that Cypress College considers students with this certificate to be eligible for internships, but not necessarily ready for employment unless they have completed significant course work in another discipline (i.e., a B.S. degree). 

To earn an Associate in Science Degree, complete the Advanced Certificate identified below and the General Education Graduation Requirements outlined in the Cypress College Catalog.

 

Basic Airline Customer Services Certificate   Program Code: 1K14403

Required Courses (all are 3 units except where noted):

ATC 101            Intro. to Travel Careers

ATC 102            Career Communication/Portfolio

ATC 174            Destinations: Americas/Europe

   Or ATC 175    Destinations: Africa/ Pacific

ATC 191            Airline Reservations: APOLLO

   Or ATC 192    Airline Reservations: SABRE

ATC 270            Airline Operations

        Total Units Required for Basic Certificate:  15

Advanced Airline Customer Services Certificate    Program Code: 1C14040

Core Requirements (All of the above courses are included in the Advanced Certificate and only need to be taken once)   

ATC 50              Special Projects (2 units)

ATC 101            Intro. to Travel Careers

ATC 102            Career Communication/Portfolio

ATC 174            Destinations: Americas/Europe

ATC 175            Destinations: Africa/Pacific

ATC 182            Cultural Tourism

ATC 183            Customer Care: Airline/Travel

ATC 191            Airline Reservations: APOLLO

ATC 192            Airline Reservations: SABRE

ATC 270            Airline Operations

Select a minimum of seven (7) units from the electives below:

        Total Units Required for Advanced Certificate:    36

Electives (select 7 units):                                                                     

ATC 50              Special Projects  2 units

ATC 112            Homeland Security  3 

ATC 114            Investigative Documentation  3 

ATC 116            Aviation/Trans Security  3 

ATC 123            Travel Sales & Tour Operations  3 

ATC 126            Travel Management  3 

ATC 278            Public Relations: Service Ind.  3 

ATC 295            Airline/Travel Internship  3 

ATC 298            Airline/Travel Seminar  0.5 - 12 

ATC 299            Independent Study  0.5 - 2 

AVIA 132           Private Pilot  4 

Associate in Science Degree: Airline Customer Services   Program Code: 1S14040

Combine the above Advanced Certificate with the general education requirements outlined in the Cypress College Catalog:  60 units.

Notes: You may opt to “dual major” by applying some of these courses to the Travel Tourism or Flight Attendant Degree/Certificate Programs.  Remember to apply for your certificates/degrees/graduation at the beginning of your last semester.